Behavioral interview

What is behavioral interviewing?

In behavioral interviewing, you are asked how you behaved or responded in past work situations. You must reply by giving examples.

Why do interviewers use behavioral interviewing?

Past behavior often predicts future performance. By explaining how you behaved in past work situations, you will give the interviewer an understanding of how you may perform and behave in the future.

Preparation:

  • Review the job description. Think about the skills you may need for that position and any problems that could be common in that role. Have an idea of how you would handle such problems.
  • Prepare some answers for the Sample Questions below. There is no need to memorize your answers, but be familiar with examples from your work history and points you want to highlight to the interviewer.
  • Think of situations that you had to respond to in previous roles. Prepare some examples of how you problem solved, dealt with a difficult task, and any memorable accomplishments you have had in previous work situations.

Sample questions:

  • Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.
  • Tell me about a time when you had to work under pressure.
  • Give me an example of when you had to resolve conflict in the workplace.
  • Have you ever had to make a decision that was unpopular? Please describe how you implemented it.
  • What do you do when your schedule is interrupted? Give an example of how you handle it.
  • Give me an example of a time when you set a goal and were able to meet or achieve it.
  • Tell me about a time when you had to use your communication skills to influence someone's opinion.
  • Can you provide me with an example of a time when you had to conform to a policy with which you did not agree?
  • Tell me about a time when you had too many things to do and you were required to prioritize your tasks.

During the interview

When answering behavioral interview questions, be sure your answer includes:

  • The situation
  • Steps you took to address or respond to the situation
  • The tasks that needed to be completed
  • The results of the situation

*If you do not understand the question, ask for clarification.